Support
Help with the practical parts.
Contact us about account access, subscriptions, reply recovery, continuation, privacy, or data controls.
Email support
[email protected]Include the email used in Arcalis, your app version, and a short description of what happened. Do not send passwords, government identifiers, financial account details, private records, or urgent safety information.
Subscriptions
Purchases are managed through Apple. You can cancel renewal in Apple account subscription settings and restore a purchase inside Arcalis.
Reply recovery
If a reply does not resume after reopening Arcalis, keep the original correspondence and job intact. The same Object, selected detail, and completed stages should remain available. Share the request time and visible error so support can investigate without creating duplicate work.
Reply and continuation notifications
Verify notification permission inside Arcalis. A completed reply notification should open its correspondence, while a continuation notification should open the continued letter. Historical Return records remain readable inside the original correspondence.
Account and data requests
You can delete a correspondence or your account from Settings. Email support for access, correction, or deletion help. Arcalis does not currently promise an in-app export control.
Safety boundary
Arcalis does not diagnose users or provide professional medical, legal, financial, or mental health advice. Use qualified or emergency support for urgent or safety-critical situations.