What Arcalis collects and why

Summary

Arcalis collects account email, reading content you choose to submit, app usage data, device and diagnostic information, and subscription information handled through Apple and RevenueCat. We use that information to provide readings, remember saved patterns, restore purchases, keep the service secure, and answer support requests.

Information We Collect

Information you provide

• Email address and sign-in information.
• Questions, prompts, card draws, and saved readings you choose to create.
• Messages you send to support.

Information collected automatically

• Device model, operating system, app version, and basic usage events.
• IP address and network information when you use the service.
• Crash, error, and performance logs if we add or enable diagnostics.

Information from third parties

• Apple Sign In or Google Sign In account data you choose to share.
• Subscription status and transaction metadata from Apple and RevenueCat.

How We Use Information

• Provide tarot readings, memory, and subscription features.
• Authenticate your account and restore your access.
• Improve the app, debug issues, and prevent abuse.
• Respond to support and account requests.
• Comply with legal obligations and App Store requirements.

How We Share Information

We share information with service providers that help run the product, including Apple, Google, RevenueCat, hosting providers, and infrastructure providers for the backend. We may also disclose information if required by law or to protect the service.

Data Retention

• Account data is kept while your account is active.
• Saved readings and memory data remain until you delete them or delete your account.
• Support messages are kept as long as needed to respond and maintain records.
• Diagnostic logs are kept for a limited period for security and troubleshooting.

Your Choices and Rights

• Access, correct, or delete your account data where applicable.
• Sign out or delete your account from inside the app.
• Manage subscription renewal or cancellation in App Store settings.
• Request help at [email protected].

If you are in a jurisdiction with additional privacy rights, you may have extra rights not fully described here. We will honor applicable law.

Security

We use reasonable administrative, technical, and organizational safeguards to protect your data, but no system is perfectly secure.

Children

Arcalis is not intended for children under 13.

Changes

We may update this policy from time to time. Material changes will be posted here with a new effective date.

Contact

For privacy questions or requests, email [email protected].